The topic of business process management has been addressed many times and there are many tips and tricks that executives can follow to streamline their corporate activities. However, not all processes are simple. Some have a complex structure and involve the participation of multiple staff members, even multiple departments. These processes are called cases. They are trickier to deal with, which means that they involve more attention, professionalism, coordination and, needless to say, a case management system. But why should you invest in a dedicated case management app if you already have other tools that streamline processes? Here are a few key things to remember about these systems and their benefits.
Unlike processes, cases are more complex and they involve working with a lot of content, including:
- Client information
- Reports and analytics
- History of client communication
- Documents from various departments
A best-of-breed case management system such as the one from bpm’online gathers all this data in one place, so that designated staff can access it any stage of the case. This leads to increased performance and faster results.
The power of analytics
Not only do powerful case management systems deliver analytics tools, but they also do this in real time. This way, you can act quickly, based on actual up to date information. This enables you to take critical decisions even under pressure and in time sensitive situations. Bpm’online, Appian and CaseFox are just three examples of case management tools that offer real time case analytics.
Nowadays, business no longer rely on just desktop computers to management business cases. To solve things as quickly and seamlessly as possible, you need to take advantage of every device. fortunately, advanced case management systems give you mobility, allowing you to access essential data from all your smartphones, laptops and tablets. This way, you can stay in control even when you are on the go and complete dynamic processes faster than ever before.
The addition of a case management system may prove to be invaluable in many fields: legal, finance, medical and so on. There are many ways in which these systems can help, including, but not limited to, shortening process to decision time, creating patterns for common cases, dealing with incident resolution and handling service requests. No matter the size of your company and your current business goals, case management tools can help you deal with complex, dynamic processes and accelerate resolution without costing you a fortune.